eCommerce Delivery Manager

Melbourne, Victoria, Australia · Support

Description

Tryzens deliver e-commerce IT services based on a variety of delivery methodologies. The Delivery Manager (DM) is accountable for the delivery of all Tryzens services to clients post-launch. The DM is responsible for the range of services defined in client’s contracts and the delivery of these services within the Service Level Agreements (SLAs) for each client where appropriate.


The DM plays a vital role acting as the primary point of contact for the client and is responsible for delivering all project road-map work as well as being accountable for any support elements of ongoing service contracts, including incident and problem Management, monitoring, and more.


As we are expanding our operations in Australia, the DM will likely be required to be engage in pre-launch and pre-takeover activities with clients so the ability to articulate and communicate our service offerings will be vital. You will need to be comfortable and confident in working autonomously, with limited guidance at times due to time differences.


KEY RESPONSIBILITIES:

Client engagement:

Service delivery:

Project Delivery:

Requirements

Essential Skills & Experience

Desirable Skills & Experience:


Desirable Candidate Profile:


Benefits

Apply for this job